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Fraud prevention

Stay informed, stay protected. Simple steps to help safeguard your money and personal information.

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Your financial wellbeing matters to us. At Outlook Financial, we’re committed to helping you recognize, prevent and respond to fraud. By sharing practical tools and timely information, we help you stay one step ahead of scams, so you can save with confidence.

Here, you’ll find guidance on protecting your privacy, securing your accounts, and what to do if you suspect fraud.

We will never

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Ask for your PIN, password, or one-time security codes by email, phone, or text

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Ask you to move your money to “protect” it

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Send links asking you to update your account information by email or text

Report a scam:

If something doesn’t feel right or you think your account may be at risk, contact us right away.
 

How we help protect you

We’re committed to your security through ongoing education, awareness, and proactive protection. Below you'll find some common types of fraud.

Phishing and smishing

Emails and texts designed to trick you into sharing personal information

Phone scams

Calls posing as trusted organizations like financial institutions or government agencies

Card skimming

Devices that capture your card details at ATMs or payment terminals

Online purchase scams

Fake websites or offers that seem too good to be true

Identity theft

Using your personal information to open accounts or commit fraud

Investment or crypto scams

High-pressure offers promising unrealistic returns

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Everyday actions to reduce your risk

  • Don’t click on unexpected links or attachments
  • Never share passwords or verification codes
  • Use strong, unique passwords and enable multi-factor authentication
  • Check your accounts regularly for unusual activity
  • Use secure Wi-Fi and keep your devices updated

10 ways to protect yourself from fraud

Keep passwords private and secure. Use a password manager whenever possible and avoid writing them down.
Create complex passwords that are difficult to guess. Password generator tools can help.
Regular updates reduce the risk of unauthorized access over time.
Always enter your financial institution’s website manually. Avoid using search engines or unfamiliar links.
Add an extra layer of protection beyond your password, such as biometrics or verification codes.
Enable features like screen locks, biometric login, and encryption on your devices.
Shred sensitive documents and avoid using unsecured public Wi-Fi. Turn off Bluetooth and Wi-Fi when not in use.
Fraud tactics evolve. Stay current using trusted resources like the Canadian Anti-Fraud Centre.
Use official app stores such as Apple App Store or Google Play, never download from email links.
Enable alerts for login attempts, transfers, or withdrawals to stay aware of account activity.

How we help you bank safely

Your accounts are protected with secure technology, strict privacy standards, and encryption.

We use robust safeguards to protect your personal and financial information. Outlook Financial meets or exceeds industry standards and complies with applicable privacy laws, including PIPEDA.

  • Privacy standards: Learn more about how we protect your personal information.
  • Secure online forms: All website forms are encrypted to keep your information safe in transit.
  • Secure email: We use encryption to protect sensitive information shared by email.
  • Online banking security: Our digital banking platform uses advanced security features to keep your transactions safe and private.
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If you notice unusual activity or suspect fraud, contact us immediately. Acting quickly helps us protect your accounts and limit potential impact.

If you believe you’ve been a victim of a scam or fraud and have experienced financial loss, contact:

Outlook Financial Member Communication Centre

By phone 

  • Outside Winnipeg (within Canada): 1‑877‑958‑7333
  • Winnipeg: 204‑958‑7333
  • Outside Canada: 1-204‑958‑7333

By fax

  • Outside Winnipeg (within Canada): 1-855-299-0855
  • Winnipeg: 204.958.8655
  • Outside Canada: 1-204-958-8655

Winnipeg Police Service

  • 204-986-6222

Even attempted scams should be reported. If you suspect fraudulent activity on your account, please contact us right away.

You can also report scams to the Canadian Anti-Fraud Centre:
www.antifraudcentre.ca | 1-888-495-8501

Additional resources  

The Little Black Book of Scams

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Get Cyber Safe: Two-factor authentication

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Looking for a clearer outlook?
 

We’re here to help, whether you need more information or guidance on your next step. 

Contact us