Your privacy matters

1. Accountability We are responsible for protecting all personal information under our control. A designated Privacy Officer oversees compliance with this Privacy Agreement and all applicable laws.

2. Identifying purposes When we request personal information, we explain why we need it and how it will be used.

3. Consent We require your knowledge and consent for the collection, use, or disclosure of your personal information, unless required or permitted by law. Consent may be express (such as signing a form or clicking a box), implied (based on actions you take), or deemed (when you voluntarily provide information for an obvious purpose).

4. Limiting collection We collect only the information necessary for identified purposes, using fair and lawful means.

5. Limiting use, disclosure, and retention We use or disclose your information only for the purposes for which it was collected, unless you consent otherwise or the law requires or permits it. We retain personal information only as long as needed to fulfill those purposes.

6. Accuracy We keep your personal information as accurate and complete as necessary for its intended use.

7. Safeguarding member information We protect your information with security measures appropriate to its sensitivity.

8. Openness We make information available to you about our privacy policies and practices.

9. Member access Upon request, and subject to applicable law, you may access your personal information, learn how it has been used or disclosed, verify its accuracy, and request corrections.

10. Handling concerns and questions Our Privacy Officer is available to answer questions or address concerns about this Privacy Agreement or our privacy practices.

• Outlook Financial is a division of Assiniboine Credit Union, and all employees are familiar with procedures that safeguard member personal information. The protection of your personal information is specified in our employment agreements and regularly confirmed in writing.
• Every employee is required to pass an annual privacy training course.
• We audit our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate.
• We retain your information only as long as it is required for the reasons it was collected, or as is required by law. Depending on the product or service and the nature of the personal information, this period may extend beyond your relationship with us but only as long as it is necessary to accomplish the purpose for which it was collected, or as required by law.
• When your personal information is no longer needed, we have procedures in place to securely destroy, delete, erase or convert it to an anonymous form.
• Our systems ensure your Personal Identification Number (PIN), password and other access codes are kept private and confidential. For example, when you use your PIN at an ATM, the code is scrambled after you enter it. In addition, only you know your access codes. Our employees can’t find out what they are and will not ask you to reveal them.
• When you enrol in online services such as Internet banking, the passwords you use are encrypted to ensure data security.
• As part of their contracts with us, our suppliers and agents have confidentiality agreements in place and may not use your personal information for unauthorized purposes.
• We ensure all legal enquiries or orders are valid and disclose only the personal information required or permitted by law to be disclosed.
• We will never use email to send you information about important financial matters, such as the status of your account or any security breaches. We also will not request sensitive financial or personal information by email. Please contact us if you receive an email about these matters.

• verify your identity.
• provide you with the products and services you request.
• determine what products or services may benefit you.
• develop, offer, manage, and provide products and services that meet your needs.
• determine what products or services meet your needs.
• determine your eligibility for products and services.
• detect and prevent fraud, and to help safeguard your and our financial interests.
• help us collect debts or enforce obligations which are owed or guaranteed by you to us.
• respond to lawful requests for information about you.
• meet those purposes we may indicate on our website or otherwise communicate with you.
• meet our regulatory requirements.
• carry out any other purpose that you authorize or that is required or permitted by law.

The information we request depends on the product or service you want. Much of the personal information we ask for is either mandatory by law or vital for us to be able to do business with you. Here are a few examples where you must provide us with specific information in order to obtain the product or service you want. 

Social Insurance Number (SIN)
In order to comply with the Canada Revenue Agency’s income reporting requirements, we must collect your SIN when you open a savings account or apply for an RRSP, RRIF or TFSA or other product that earns investment income.

Financial information
Your financial information is also necessary to assess your eligibility for credit products you request, such as a line of credit, loan or mortgage. At the same time, it helps us give you the most appropriate financial planning advice about investments and other products and services.

Product-specific information
Some products and services require you to provide a specific type of information. For example, information about your health may be required to determine your eligibility for insurance products.

Identification information
Knowing your birth date and other identification information, such as your name, address and occupation, helps identify you and reduces the risk that someone will impersonate you. We are required by anti-money laundering laws to cite and record details of certain documents, such as photographic ID and other personal documents. With your consent, we use biometric data to verify your identity when required for transactions. If you have enrolled in our facial recognition initiative, your facial image will be converted to a series of numbers which is encrypted and checked against a facial image is taken each time your identity is verified.

Intended uses of our products and services
Collecting information about how you intend to use, and use, our products and services allows us to better tailor those products and services to your needs.

Your feedback and opinions
As part of our commitment to continuous improvement, we sometimes employ the services of professional research companies to conduct independent member satisfaction surveys. These surveys will be conducted during your relationship with us or within a reasonable period of time thereafter. If you do not want to participate in these surveys, please contact our Privacy Officer. We also receive feedback from you, when you interact with us in person, on the phone or by email.

Transfer of personal information to service providers outside Canada
We may engage service providers to assist us in fulfilling the purposes that are set out in this agreement, and, in some instances, these service providers may be located outside Canada. We only select service providers that protect personal information in a manner that is comparable to the protection we provide under our own privacy policies. Please be advised that personal information may be subject to, and accessed under, the laws of the countries in which our service providers operate. If you have any questions about our transfer of personal information to our service providers outside Canada, or if you would like to learn more about our privacy policies in that regard, please contact our Privacy Officer.

We give the minimum amount of personal information necessary for our suppliers and agents to produce goods and services provided to you through us. For example, we must provide a cheque production company with the personal information you want printed on your Outlook Financial cheques. 

As part of our commitment to continuous improvement, we sometimes employ the services of professional research companies to conduct independent member satisfaction surveys. These surveys will be conducted during your relationship with us or within a reasonable period of time thereafter. If you do not want to participate in these surveys, please contact our Privacy Officer. 

With your consent we may disclose your Outlook Financial deposit history to other lenders or credit bureaus if you apply for credit at another financial institution. In these cases, we release only the information required to identify you and records about your deposit history. 

We may disclose your personal information in order to complete a business transaction, such as a merger with another credit union or the sale to, or purchase of, another credit union. In such circumstances, we will only disclose your personal information to the other party to the transaction if the disclosure is necessary to complete the transaction and there is a written agreement that restricts the collection, use and disclosure of such personal information to purposes that relate to the business transaction.

If the business transaction is not completed, all personal information disclosed and collected by us will be destroyed or returned.

We are obligated to provide personal information in response to a valid demand, search warrant or other legal enquiry or order. We may also disclose personal information to help us collect a debt owed to us and in the case of a breach of agreement or contravention of law.