Security

Our digital banking makes it easy to manage your money, without compromising security.

We take strong measures to protect your personal information, and there are simple steps you can take to protect yourself, too. Use strong passwords, access your accounts through trusted links (avoid search engines), and review your activity regularly.

Working together, we can help keep your information safe and your accounts secure.

Protecting your information is fundamental to how we serve you. Here’s how we help keep your accounts secure:

• Our employees complete regular privacy and security training to ensure your information is handled with care.
• Multiple layers of security—like firewalls and monitoring systems—help prevent unauthorized access.
• Our systems and facilities are protected both physically and digitally.
• Your passwords and PINs are private. We can’t see them, and we’ll never ask you to share them.

When using secure email, always make sure you’re expecting it. If something doesn’t feel right, don’t click, reach out to us directly.

You can also count on us to:

• Never ask for sensitive information by email
• Only send marketing emails you’ve agreed to receive
• Keep your email address private

Encryption

We use industry-standard 256-bit TLS encryption to keep your data secure across devices.

Controlled access

Only you have access to your login credentials—our team doesn’t require or store them.

Password protection

If incorrect login attempts exceed a set limit, your account is locked to prevent unauthorized access.

Mobile app permissions

Our app only requests access needed to provide features like mobile cheque deposit, transfers, and location services. Any usage data is anonymous and used only to improve performance and reliability.

We’re here to protect your information, and you play an important role, too.

Stay alert online

• Always type our website address directly instead of using links
• Be cautious of urgent or alarming messages asking for action
• Contact us to verify anything that feels suspicious

Use strong passwords

• Choose unique, hard-to-guess passwords
• Avoid using personal details
• Don’t reuse passwords across sites
• Never share your password—with anyone

Monitor your accounts

• Review transactions regularly
• Set up alerts for account activity
• Report anything unusual right away

Watch for scams

Fraudsters may pose as your financial institution to trick you into sharing information. Stay cautious with emails, texts, or calls you weren’t expecting.

Protect your devices

• Keep your software and apps up to date
• Download apps from trusted sources only
• Avoid using public Wi-Fi for banking
• Install security software where available