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Contact us

Here’s how to connect with our team when you need support. 

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We’re here to help you manage your Outlook Financial accounts with confidence 

We want managing your Outlook Financial accounts to be simple and convenient. Many questions can be answered through our self‑serve tools, and our team is here if you need further assistance.

Ways to get in touch

Call us

Our Winnipeg‑based team is available to help with your Outlook Financial accounts, online banking, and general inquiries.

  • Outside Winnipeg (within Canada): 1‑877‑958‑7333
  • Winnipeg: 204‑958‑7333
  • Outside Canada: 1-204‑958‑7333

 

Hours of operation:

  • Monday to Friday: 8:00 a.m. – 8:00 p.m. CT
  • Saturday: 9:00 a.m. – 4:00 p.m. CT
  • Sunday & Holidays: Closed
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Manitoba relay services

Operator-assisted service for members from the deaf community or members who have difficulty speaking.

  • To contact us using your computer, please log in to mts.ca/iprelay.
  • To contact us using your TTY machine, please dial 711.

By fax

  • Outside Winnipeg (within Canada): 1-855-299-0855

  • Winnipeg: 204.958.8655 

  • Outside Canada: 1-204-958-8655 

Email

save@outlookfinancial.com*

Note: For your protection, do not send sensitive financial or personal information by email. 

By mail

Outlook Financial
Box 2, Station Main
Winnipeg, MB R3C 2G1

Important information about password protected documents

Password protected documents will not be received by the ACU or Outlook Financial. ACU and Outlook Financial uses a secure email program for sending and receiving documents.

Please speak with an agent to send and receive these documents. 

*Email use and communication guidelines
Email addresses on this site are published for the purpose of communicating about the products and services we offer. In accordance with Canada’s Anti-Spam Legislation, it does not constitute consent to receive unsolicited commercial electronic messages. 

Manage your outlook with ease 

Access the tools you need to manage contributions, transfers, and updates to your registered plans. 

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