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Report concerns 

We take the protection of your personal information very seriously, and have industry-leading measures, policies and tools in place to safeguard your data. 

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If you suspect or become aware of any loss, theft or unauthorized use of your identity, private information or debit card, please contact us immediately.  

  • During regular business hours, call 1.877.958.7333  
    Monday to Friday 8am to 8pm CST  
    Saturday 9am to 4pm CST 

  •  Outside of business hours, call 1.877.958.7333 (toll-free) to report a lost or stolen debit card and request that your card be cancelled. We will be happy to assist you with any ongoing concerns and to arrange for a new debit card on the next business day. 

Member information access and privacy concerns

As an Outlook Financial member, you have a right to access your personal information that we have in our possession. 

In the event you wish to access your personal information, or if you have a complaint or concern related to privacy, please print and complete the Member Information Access and Privacy Concern Form [PDF] fax it to 204.478.5524 or mail it to the Privacy Office at: 

Privacy Office  
Assiniboine Credit Union  
Box 2, Station Main  
Winnipeg MB, R3C 2G1 

The Privacy Office will respond to your request or complaint within 30 days of receiving this form. If there are any costs associated with completing your request, we will notify you in advance.  

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 A clearer outlook for your peace of mind

We’re committed to providing a safe, transparent banking experience and your concerns help us uphold that standard.  If you ever notice something that doesn’t seem right, or you need guidance on how to report an issue, we’re here to support you. Explore our resources to understand your options and learn how we protect your accounts and information. 

Learn about our security practices