Welcome to the digital banking hub, where you can find all the important news and information regarding your new digital banking experience coming August 25.
From Wednesday, August 19 until Tuesday, August 25, access to some digital banking services will be temporarily unavailable while we transition to the new digital banking platform. Please see below for details on service interruptions and what you can expect.
| Interac e-Transfer® | Unavailable | Available |
|---|---|---|
| Send Money | Beginning Wednesday, August 19 | Service resumes Tuesday, August 25 |
| Receive and Autodeposit | Beginning Thursday, August 20 | Service resumes Tuesday, August 25 |
| Digital banking services | Unavailable | Available |
|---|---|---|
| Online banking | Beginning Tuesday, August 25 at 12:00 a.m. CT | Service resumes Tuesday, August 25 at 9:00 a.m. CT |
| Mobile app | Beginning Tuesday, August 25 at 12:00 a.m. CT | Service resumes Tuesday, August 25 at 9:00 a.m. CT |
Update your contact information
To make your transition to the new digital banking platform as smooth as possible, please ensure your contact information is up to date. When you log in to online banking for the first time, you’ll be required to verify your account using a one-time passcode sent to either the mobile number or email we have on file.
To update your information, here's what you’ll need to do:
Once you onboard to the new digital banking platform, you will need to set up your Interac e‑Transfer profile. This includes adding contacts and setting up autodeposit, as this information will not transfer over from the current platform. We recommend taking a screenshot or documenting your e-Transfer contacts to help when adding these back in post transition.
Make sure to complete any e-Transfer well in advance. Reminder, send money is unavailable beginning Wednesday, August 19 and receive/autodeposit is unavailable beginning Thursday, August 20.
Ensure any of your sent e-Transfers are accepted prior to August 21, otherwise they may be cancelled and credited back to your account.
You will need to document any account numbers used for intermember transfer as these account numbers will not be carried over to the new platform.
Members will benefit from an expanded range of digital banking services designed to make managing your finances easier, safer, and more personalized than ever.
Here is a preview of some the new features you can look forward to:
We’ve created a set of easy-to-follow guides to help you prepare for the digital banking transition.
Onboard to Outlook Financial digital banking
Note: Be sure to verify that your username is appearing correctly before continuing as it cannot be changed.
Outlook Financial sends you security alerts to keep you informed of activity in your accounts. You can set up alerts on specific activities, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.
Security Alerts:
Online banking
Mobile app
Account alerts are notifications that Outlook Financial sends you to keep you informed of certain activities that have occurred on your accounts. You can set up alerts yourself, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.
Account Alerts:
Online banking
Mobile app
As an enhanced security measure, our digital banking suite has one-time passcodes (OTP) enabled on various transaction requests and events. OTPs are automatically generated and sent to the email or mobile number on file, and ask for the passcode before processing the transaction.
Here are the basic facts you need to know:
Transactions and events that will trigger OTPs
We're updating and improving our digital banking tools so you can bank with greater ease and confidence.
Until August 25, you can continue accessing online banking and the mobile app as usual.
During the transition, which will take place on Tuesday August 25 from 12:00 a.m. to 9:00 a.m., online and mobile banking will be temporarily unavailable.
Once service is restored you will still access online banking the same way you do now, but you will be required to onboard to the new platform.
You will also be required to update your mobile app if you use an iOS device or delete and download the new app from the google play store if you use an android.
No. The current online banking platform will be deactivated on August 25. The sign-in button located on outlookfinancial.com will direct members to the new digital banking platform on August 25.
On Tuesday August 25, iOS users will be required to update their app before accessing the new digital banking experience. Android users will need to delete the old Outlook Financial app and download the new app from the Google Play Store.
No, however, on August 25 you will need to onboard to the new digital banking platform. Please make sure your email and mobile phone number are up to date as you will need this information to verify your account the first time you log in.
When you log in to the new digital banking platform for the first time, you’ll need to verify your account using the mobile number or email we have on file.
To update your information:
