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Bringing our services together

Beginning Friday, October 9, 2026, we will be merging the Outlook Financial and MAXA Financial banking systems.  

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As part of this transition, Outlook Financial and MAXA Financial will be brought together under the Outlook Financial brand, creating a unified digital banking experience for members. 

To ensure a smooth transition, please review the details about the upcoming conversion weekend. 

Service interruptions

From Friday, October 9 until Monday, October 12, access to most banking services will be temporarily unavailable while we carry out the work of merging our systems. Please see below for details on service interruptions and what you can expect.

Date Online and mobile banking  Debit card*  Contact Centre
Friday, October 9 Offline 6:30 p.m. CT Limited availability after 6:30 p.m. CT Open regular hours
Saturday, October 10 Unavailable Limited availability  Open regular hours
Sunday, October 11 Unavailable Limited availability Closed
Monday, October 12 Available Available Open 9:00 a.m. to 5:00 p.m. CT

*Debit card transactions and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you complete any ATM transactions in advance.  

Interac e-Transfer® service interruptions and impacts

During the week leading up to conversion weekend, sending and receiving Interac e-Transfers will be impacted. This may affect your ability to move funds or receive payments. Please see below for details on outage windows and tips for a smooth transition.

Interac e-Transfer Unavailable Available
Send Money Beginning Monday, October 5 at 2:00 p.m. CT Service resumes Monday, October 12
Receive and Autodeposit Beginning Wednesday, October 7 at 11:00 a.m. CT Service resumes Monday, October 12

Preparing for e-Transfer downtime

  • Make sure to complete any e-Transfers well in advance of Monday October 5.
  • Ensure any of your sent e-Transfers are accepted prior to October 9, otherwise they may be cancelled. 
  • Following conversion weekend, you will be required to set up your Interac e-transfer profile, including contacts and Autodeposit. Before conversion weekend, take a screenshot or make a list of your contacts to make setup easier.
  • During conversion weekend, you'll still receive notifications if someone sends you an e-Transfer. However, while the system is down, you won't be able to accept the funds until service resumes.

How to prepare

Update contact information

To receive the most up-to-date information regarding conversion weekend, please ensure that the email address and mobile phone number we have on file for you are up to date. You will also need them to log into online banking for the first time after the conversion.

You can update your information at any time by logging into your online banking account in the ‘Profile and Settings’ section, or by contacting our support team.

Transfers between MAXA and Westoba accounts

If you currently transfer funds between your MAXA Financial and Westoba Credit Union accounts, please note that this functionality will no longer be available following conversion weekend.

Digital banking onboarding information

Prior to conversion, members will be mailed a new Primary Account Number (PAN) that will be required when logging in to digital banking for the first time. You will also need your email address or mobile phone number.  

Pre-authorized deposits

All existing automatic and pre-authorized deposits will continue without interruption. 

Recurring transfers

All your recurring account transfers will continue without interruption.    

Statements and transaction history 

To ensure you have uninterrupted access to your past records, please download and/or print any historical statements you may need prior to October 9, as past statements may not be available in online banking immediately following conversion.

Note: Once the banking system conversion is complete, you will not have access to your transaction history. 

Modern. Secure. Personalized.

Enhanced digital banking experience

Members will benefit from an expanded range of digital banking services designed to make managing your finances easier, safer, and more personalized than ever.

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Here is a preview of some the new features you can look forward to: 
  • Self-serve password resets  
  • Personalized username for your login ID 
  • Memo field for account transfers  
  • Ability to create favourite transactions
  • Increased two-factor authentication with the introduction of  one-time passcodes  
  • Updated security and account alerts
  • Account customization, such as renaming accounts
  • Open new accounts directly within online banking

Digital banking how-tos

We’ve created a set of easy-to-follow guides to help you prepare for the digital banking transition.  

Onboard to Outlook Financial digital banking

  1. Sign in to Outlook Financial digital banking (online banking or the mobile app)
  2. Enter your debit card number. Select Continue
  3. Select your date of birth
  4. Enter your contact information (email or mobile phone). Select Confirm
  5. Enter the one-time passcode (OTP) you received to your email or text message and select Continue
  6. Enter a valid username and password
  7. Acknowledge the Direct Services Agreement
  8. Select Continue

Note: Be sure to verify that your username is appearing correctly before continuing as it cannot be changed.

 

Outlook Financial sends you security alerts to keep you informed of activity in your accounts. You can set up alerts on specific activities, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

Security Alerts:

  • Password change
  • Successful login
  • New biometric access
  • Password attempt access

 

Setting up security alerts

Online banking

  1. Sign in to Outlook’s online banking
  2. Select My Outlook
  3. Under Alerts, select Security
  4. Toggle the button on or off for each alert and channel you’d like to update
  5. Select Save

Mobile app

  1. Sign in to your Outlook iOS or Android app
  2. Select More from the bottom menu
  3. Select Alert Setting
  4. Select Security alerts
  5. Select the security alert type
  6. Select how you would like to receive the alert (text message, email, or push notification)
  7. Select Save

Account alerts are notifications that Outlook Financial sends you to keep you informed of certain activities that have occurred on your accounts. You can set up alerts yourself, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

Account Alerts:

  • Deposits and withdrawals
  • Balance updates
  • Insufficient funds
  • Failed transactions

 

Setting up account alerts

Online banking

  1. Sign in to Outlook’s online banking
  2. Select My Outlook
  3. Under Alerts, select Account
  4. Toggle the button on or off and set the value (where applicable) for each alert and channel you’d like to update
  5. Select Save

Mobile app

  1. Sign in to your Outlook iOS or Android app
  2. Select More from the bottom menu
  3. Select Alert Setting
  4. Select Account alerts
  5. Select the account you would like to set the alert for
  6. Select each alert you would like to set and configure the alert
  7. Select Save

As an enhanced security measure, our digital banking suite has one-time passcodes (OTP) enabled on various transaction requests and events. OTPs are automatically generated and sent to the email or mobile number on file, and ask for the passcode before processing the transaction.

Here are the basic facts you need to know:

  • You decide whether to receive the OTPs by email or text
  • OTPs expire 10 minutes after they're sent, after which you need to request a new one
  • Entering an OTP incorrectly 5 times will lock you out of the app and you’ll need to contact us during regular business hours us to unlock your account

Transactions and events that will trigger OTPs

  • Onboarding
  • Adding an e-Transfer recipient
  • Managing an e-Transfer profile
  • Setting up Autodeposits
  • Adding a payee
  • Intermember transfers
  • Fulfilling a Request for Money
  • Updating your contact information
  • Changing your password
  • Resetting your password

MAXA product changes

Effective October 12, 2026, we will be transitioning MAXA Financial accounts to Outlook Financial accounts.  

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A supportive outlook when you need help

We're here if you need assistance. Connect with our team for guidance on your Outlook Financial accounts. 

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