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Bringing our services together
Beginning Friday, October 9, 2026, we will be merging the Outlook Financial and MAXA Financial banking systems.
- Home
- Merger-hub
- Outlook conversion weekend
As part of this transition, Outlook Financial and MAXA Financial will be brought together under the Outlook Financial brand, creating a unified digital banking experience for members.
To ensure a smooth transition, please review the details about the upcoming conversion weekend.
Service interruptions
From Friday, October 9 until Monday, October 12, access to most banking services will be temporarily unavailable while we carry out the work of merging our systems. Please see below for details on service interruptions and what you can expect.
| Date | Online and mobile banking | Debit card* | Contact Centre |
|---|---|---|---|
| Friday, October 9 | Offline 6:30 p.m. CT | Limited availability after 6:30 p.m. CT | Open regular hours |
| Saturday, October 10 | Unavailable | Limited availability | Open regular hours |
| Sunday, October 11 | Unavailable | Limited availability | Closed |
| Monday, October 12 | Available | Available | Open 9:00 a.m. to 5:00 p.m. CT |
*Debit card transactions and access through ATMs will be extremely limited throughout the weekend. We highly recommend that you complete any ATM transactions in advance.
How to prepare
Update contact information
To receive the most up-to-date information regarding conversion weekend, please ensure that the email address and mobile phone number we have on file for you are up to date.
e-Transfers
Ensure any of your sent e-Transfers are accepted prior to conversion weekend otherwise they may be cancelled. During conversion weekend, you'll still receive notifications if someone sends you an e-Transfer. However, while the system is down, you won't be able to accept the funds until service resumes.