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Digital banking guides

Find step-by-step instructions, helpful tips, and answers to common questions about Outlook Financial digital banking.

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Find step-by-step instructions and answers to common questions about Outlook Financial digital banking. 

Find step-by-step instructions and answers to common questions about Outlook Financial digital banking. 

Browse the topics below to quickly find the information and guidance you need.
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Getting started

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Security and alerts

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Managing money and transactions

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Opening accounts

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Personalize your experience

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Watch. Learn. Save

View demos

Get started with Outlook Financial's digital banking

Whether you're signing in through online banking or using the Outlook Financial mobile app, digital banking gives you secure access to your savings and investments whenever you need it. Check balances, transfer funds, send Interac e-Transfers®, deposit cheques, and more.

Save wherever life takes you

Download the Outlook Financial mobile app to securely manage your savings accounts anytime, anywhere.

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Log in

Getting started is simple. Follow the guides below to access your accounts and begin using Outlook Financial digital banking with confidence.

Onboard to Outlook Financial digital banking

  1. Sign in to Outlook’s digital banking
  2. Enter your debit card number. Select Continue
  3. Select your date of birth
  4. Enter your contact information (email or mobile phone). Select Confirm
  5. Enter the one-time passcode (OTP) you received to your email or text message and select Continue
  6. Enter a valid username and password
  7. Acknowledge the Direct Services Agreement
  8. Select Continue

Note: Be sure to verify that your username is appearing correctly before continuing as it cannot be changed.

  1. Sign in to your Outlook's iOS or Android app
  2. Select More
  3. Select Security Settings
  4. Select Biometric authentication
  5. Select Face ID/ Touch ID or Fingerprint
  6. Select Activate Face ID/Touch ID or Fingerprint
  7. Accept the Terms and Conditions
  1. On the login screen, select Forgot username or password?
  2. Select Recover username
  3. Enter the mobile phone number or email address that we have on file for you. Select continue
  4. To enhance your digital protection, we’ll send a one-time passcode through text or email to confirm your request. Enter the code. Select Continue
  5. Enter your login password. Select Continue
  6. Your full username will also be sent to the mobile phone number or email address we have on file for you. Once you’ve received your username, you can use this information to log in to your account

Note: If you also forgot your password, please contact us.

  1. On the login screen, select Forgot username or password?
  2. Select Reset password
  3. Enter your username (or your 16-digit Outlook Financial debit card number) and either the mobile phone number or email address that we have on file for you and select continue
  4. To enhance your digital protection, we’ll send a one-time passcode through text or email to confirm your request. Enter the code. Select Continue
  5. Enter your new password , and re-enter your new password to confirm. Select Continue
  6. Your password will be reset and you can now log into your account

Security for a confident financial outlook

A confident financial outlook starts with strong security. Outlook Financial's digital banking includes built-in features designed to help protect your personal information while giving you convenient access to your savings and investments. Learn how to set up security and account alerts, manage trusted devices, and use one-time passcodes for added peace of mind.

For added protection, members are required to sign in to online banking or the mobile app at least once every 120 days. If no sign-in activity is detected during that time, digital banking access will be locked as a security precaution. To restore access, please contact Outlook Financial for assistance.

Outlook Financial sends you security alerts to keep you informed of activity in your accounts. You can set up alerts on specific activities, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

Security Alerts:

  • Password change
  • Successful login
  • New biometric access
  • Password attempt access

Setting up security alerts

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select My Outlook
  3. Under Alerts, select Security
  4. Toggle the button on or off for each alert and channel you’d like to update
  5. Select Save

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select More from the bottom menu
  3. Select Alert Setting
  4. Select Security alerts
  5. Select the security alert type
  6. Select how you would like to receive the alert (text message, email, or push notification)
  7. Select Save

Account alerts are notifications that Outlook Financial sends you to keep you informed of certain activities that have occurred on your accounts. You can set up alerts yourself, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

Account Alerts:

  • Deposits and withdrawals
  • Balance updates
  • Insufficient funds
  • Failed transactions

Setting up account alerts

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select My Outlook
  3. Under Alerts, select Account
  4. Toggle the button on or off and set the value (where applicable) for each alert and channel you’d like to update
  5. Select Save

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select More from the bottom menu.
  3. Select Alert Setting
  4. Select Account alerts
  5. Select the account you would like to set the alert for
  6. Select each alert you would like to set and configure the alert
  7. Select Save

If you lose your phone, you can protect yourself and your information by disabling mobile access from a desktop computer.

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select My Outlook
  3. Under Settings, Select Devices
  4. Select the toggle switch beside the device you want to make inactive/active (lock/unlock)

Device management settings are only available in online banking.

View your activity timeline on desktop to see a detailed record of your past activity, including sign-ins, paycheque deposits, bill payments and more. On iOS and Android mobile apps, this information is available as activity history from the dashboard. 

As an enhanced security measure, our digital banking suite has one-time passcodes (OTP) enabled on various transaction requests and events. OTPs are automatically generated and sent to the email or mobile number on file, and ask for the passcode before the processing the transaction.

Here are the basic facts you need to know:

  • You decide whether to receive the OTPs by email or text.
  • OTPs expire 10 minutes after they're sent, after which you need to request a new one.
  • Entering an OTP incorrectly 5 times will lock you out of the app and you’ll need to contact us during regular business hours us to unlock your account.

Transactions and events that will trigger OTPs

  • Onboarding
  • Adding an e-transfer recipient
  • Managing an e-transfer profile
  • Setting up Autodeposits
  • Adding a payee
  • Intermember transfers
  • Fulfilling a Request for Money
  • Updating your contact information
  • Changing your password
  • Resetting your password
  • Adding delegates (small business online banking)
  • Delegate login (small business online banking)

Manage your money with confidence

Outlook Financial's digital banking gives you secure access to the tools you need to manage your savings and investments online. Whether you're reviewing account activity, transferring funds, depositing cheques, or sending Interac e-Transfers®, digital banking makes it easy to manage your money whenever it works for you.

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select Accounts
  3. Under Accounts, select View Transactions
  4. Select the account you want to view the transactions for

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Accounts from the bottom menu
  3. Select the account you want to view
  4. Select Transactions

To view more than 30 days of transactions, select the 'Filter' (magnifying glass) icon at the top right of the View Transactions screen and select the date range of the transactions you want to view. You can also filter by amount, cheque number, description and other categories.

  1. Sign in to online banking
  2. Select Accounts and select View accounts
  3. Select the arrow beside the account you want to view
  4. Select Transactions
  5. Select the Export icon at the bottom of the page
  6. Select the file format you want to export the transactions to and select Export

These file formats are available for export:

  • CSV*
  • PDF (PDF is the only program available with the mobile banking app)
  • QuickBooks (QFX)
  • Quicken (QFX)
  • Sage 50 (OFX)
  • Xero (OFX)

The appropriate software must be loaded on your personal computer to access the downloaded content. Please refer to the Help section in those programs for assistance. You can also refer to the program support website for further information and assistance.

Downloading transactions is only available in online banking.

You can easily transfer money between your Outlook Financial accounts in just a few simple steps.

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select Transfers & Payments
  3. Under Transfers, select Transfer Funds
  4. Select the account you would like to transfer the funds from, the account you would like to transfer to, and enter the amount you would like to transfer
  5. Select the transfer type: Immediate, Scheduled (for a future date), or Recurring
  6. Select Continue
  7. Confirm transfer details and select Continue
  8. Select Done

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Move money from the bottom menu
  3. Select Transfers from the top menu
  4. Select Transfer Funds
  5. Select the account you would like to transfer the funds from, the account you would like to transfer to, and enter the amount you would like to transfer
  6. Select the transfer type: Immediate, Scheduled (for a future date), or Recurring
  7. Select Continue
  8. Confirm transfer details and select Continue
  9. Select Done

You can schedule transfers up to two years in advance, or have them repeat daily, weekly monthly, or yearly for up to 10 years. You can even make an RRSP or TFSA contribution by transferring into an existing RRSP or TFSA.

You can transfer money to another Outlook Financial member’s account through digital banking. To set up a member-to-member transfer you require the 12-digit Outlook Financial account number for that member.

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select Transfers & Payments
  3. Under Transfers, select Transfer Funds
  4. Select the account you would like to transfer the funds from
  5. Select the Transfer to: Another Outlook member
  6. Enter the members 12-digit account number you would like to transfer the funds to
  7. Enter the amount you would like to transfer
  8. Select the transfer type: Immediate, Scheduled (for a future date), or Recurring
  9. Select Continue
  10. Confirm transfer details and select Continue
  11. Enter the one-time passcode (OTP) you received to your email or text message and select Continue
  12. Select Done

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Move Money from the bottom menu
  3. Select Transfers from the top menu
  4. Select Transfer Funds
  5. Select the account you would like to transfer the funds from
  6. Select the Transfer to: Another Outlook member
  7. Enter the members 12-digit account number you would like to transfer the funds to
  8. Enter the amount the amount you would like to transfer
  9. Select the transfer type: Immediate, Scheduled (for a future date), or Recurring
  10. Select Continue
  11. Confirm transfer details and select Continue
  12. Enter the one-time passcode (OTP) you received to your email or text message and select Continue
  13. Select Done

Tip: You can save your member-to-member transfer as a favourite transaction. That way you won’t need to remember their 12-digit account number every time you want to transfer money to them.

Use your mobile app to deposit cheques to an eligible Outlook Financial savings account.

  1. Sign in to your Outlook Financial's iOS or Android app
  2. Select Move Money
  3. Select Transfers from the top menu
  4. Select Mobile Deposit
  5. Select the account you would like to deposit funds into
  6. Enter the amount of the cheque
  7. Using your device, take a picture of the front and back of your cheque
  8. Select Continue
  9. Confirm deposit details and select Continue
  10. Select Done

Did you know?

  • The cheque can’t be drawn on the same account the funds are coming out of
  • The cheque can’t be post-dated or altered
  • Deposits need to be in Canadian funds drawn on a Canadian financial institution
  • All deposits should be payable to, and endorsed by, the account holder
  • The limit is $100,000 per cheque
  • Keep remotely deposited cheques in a safe place for 90 days, then destroy them

The funds will immediately appear in your account, but normal hold times still apply for all deposited amounts.

Mobile deposit is only available through the mobile app.

Interac e-Transfers®

Send, receive, and request money with Interac e-Transfer® through online banking or the Outlook Financial mobile app. It's a fast and secure way to move money between Canadian financial institutions. To use Interac e-Transfer®, you'll need:

  • An email address or mobile phone number
  • A Canadian bank account
  • Access to online banking

The following fees apply to Interac e-Transfers with Outlook Financial:

  • Fee to send an Interac e-Transfer: $1.50* 
  • Fee to receive an Interac e-Transfer: Free

* The $1.50 Interac e-Transfer fee applies to all Outlook Financial personal accounts.

To send someone an Interac e-Transfer, they need to be on your list of contacts.

Online banking

  1. Sign into Outlook Financial's online banking
  2. Select Transfers & payments
  3. Under Interac e-Transfer select Manage contacts
  4. Select the Add contact button
  5. Enter the contact’s name, email address and/or mobile phone number and notification method
  6. Enter a security question that the contact will know the answer to, as well as the security answer he or she must provide to receive and deposit the money
  7. Confirm your contact details
  8. This request requires an additional security step. Select how you want to receive your confirmation code
  9. Enter the confirmation code you received to confirm that you want to add this recipient and select Continue

Mobile app

  1. Sign in to Outlook Financial's iOS or Android App
  2. Select Move money menu, at the top tap Interac e-Transfer and then Manage Contacts
  3. Tap the + symbol (located in the top right corner)
  4. Enter the contact’s name, email address and/or mobile phone number and notification method
  5. Enter a security question that the contact will know the answer to, as well as the security answer he or she must provide to receive and deposit the money
  6. Confirm your contact details
  7. This request requires an additional security step. Select how you want to receive your confirmation code
  8. Enter the confirmation code you received to confirm that you want to add this recipient and select Continue

To begin using Interac e-Transfers you must have a profile created and the recipient added to your contact list.

Online banking

  1. Sign in to Outlook Financial's online banking
  2. Select Transfers & payments, under Interac e-Transfer select Send money
  3. Select the account you would like to transfer funds from
  4. Select the recipient and the amount of the transfer
  5. Select Continue

Mobile app

  1. Sign in to Outlook Financial's iOS or Android App
  2. Select the Move money menu, at the top tap Interac e-Transfer and then Send
  3. Select the account you would like to transfer funds from
  4. Select the recipient and the amount of the transfer
  5. Select Continue

Be sure to let the recipient know the answer to the security question (but don't send it along with the transfer). Your account will be debited the transfer amount immediately, plus a service fee (if applicable).

To receive an Interac e-Transfer you must have a profile created.

  1. When someone sends you an Interac e-Transfer, you will receive a notification through email or text message
  2. Select the link to access a secure Interac website. You will be taken to the Interac website and asked to select your financial institution
  3. Sign in to online banking or our mobile banking app
  4. Enter the answer to the security question and select Accept
  5. Select the account you would like the funds deposited into and click Continue
  6. Confirm transfer details and select Confirm

The Interac Autodeposit feature allows you to have money sent via Interac e-Transfer automatically deposited directly into your Outlook Financial account, without having to answer a security question.

Online banking

  1. Sign into Outlook Financial's online banking
  2. Select Transfers & payments, under Interac e-Transfer select Autodeposit settings
  3. Select the Add autodeposit button
  4. Select what you want to register with and enter your mobile phone or email address
  5. Select the account where deposits will be made and check the box to acknowledge the statements
  6. Confirm autodeposit details and select Continue
  7. This request requires an additional security step. Select how you want to receive your authentication code
  8. Enter the confirmation code you received and select Continue
  9. You will receive an email or text message from Interac to complete the autodeposit registration. Select Complete registration

Mobile app

  1. Sign in to Outlook Financial’s iOS or Android App
  2. Select the Move money menu, at the top tap Interac e-Transfer and then Autodeposit settings
  3. Select the + symbol if you’re using our app
  4. Select what you want to register with and enter your mobile phone or email address
  5. Select the account where deposits will be made and check the box to acknowledge the statements
  6. Confirm autodeposit details and select Continue
  7. This request requires an additional security step. Select how you want to receive your authentication code
  8. Enter the confirmation code you received and select Continue
  9. You will receive an email or text message from Interac to complete the autodeposit registration. Select Complete registration

Send Request Money

Online banking
  1. Sign in to Outlook Financial's online banking
  2. Select Transfers & payments
  3. Under Interac e-Transfer select Request money
  4. Select the Contact you’re requesting money from
  5. Enter the amount
  6. Enter an Invoice Number, Payment due date, and Message (optional)
  7. Choose which account the funds should be deposited into
  8. Check the box to show you have the Contact’s consent to receive the request
  9. Select Continue, then confirm then details
  10. Select Continue to send the Request Money
Mobile app
  1. Sign in to Outlook Financial’s iOS or Android app
  2. Select the Move money menu
  3. At the top tap Interac e-Transfer and then Request
  4. Select the Contact you’re requesting money from
  5. Enter the amount
  6. Enter an Invoice Number, Payment due date, and Message (optional)
  7. Choose which account the funds should be deposited into
  8. Check the box to show you have the Contact’s consent to receive the request
  9. Select Continue, then confirm then details
  10. Select Continue to send the Request Money

The fee for Request Money will be debited from your account once the request is fulfilled and deposited into your account.

 

Edit Request Money

Online banking
  1. Sign in to Outlook Financial's online banking
  2. Select Transfers & payments
  3. Under Interac e-Transfer select History, then Pending transactions, and Edit1
Mobile app
  1. Sign in to Outlook Financial’s iOS or Android app
  2. Select the Move money menu
  3. At the top tap Interac e-Transfer and then Request
1 You cannot change the recipient of your Request Money after you’ve sent it, but you can change the amount requested, your message, and the account to deposit the funds into.
No details can be changed once the transaction is complete.
 

Cancel Request Money

Online banking
  1. Sign into Outlook Financial's online banking
  2. Select Transfers & payments
  3. Under Interac e-Transfer select History, Pending transactions, Cancel2
Mobile app
  1. Sign in to Outlook Financial’s digital banking
  2. Select the Move money menu
  3. At the top tap Interac e-Transfer and then Request
2 Once you’ve sent a Request Money, the recipient can accept and fulfill it at any time.Cancelling a Request Money will not work if the recipient has already fulfilled it.

 

Decline/Accept/Fulfill a Request money

When someone sends you an Interac Request Money, you will receive a notification by email or text. You may decline or accept this request right in the notification.

When you Accept Request, you’ll link to a secure Interac website where you’ll be asked to select your financial institution. “Credit Unions” will be an option. Select the Province or Territory, Manitoba, select the Credit Union, Outlook Financial, Accept Request

  1. Sign in to Outlook Financial’s digital banking
  2. Select which account you would like the funds to be debited from
  3. Review the Request details to ensure you know the sender and consent to e-Transfer them the amount they are requesting
    1. Including a message is optional
  4. Check the box that reads “I know this Sender and I wish to pay the requested amount” if you agree
  5. Select Continue
  6. Confirm Request details
  7. Select Continue
  8. This request requires an additional security step. Select how you want to receive your authentication code
    1. Enter the confirmation code you received and select Continue

You can cancel pending, declined or expired transactions.

Online banking

  1. Sign in to Outlook Financial's online banking
  2. Select Transfers & payments, under Interac e-Transfer select History
  3. Select on the Pending transactions tab, choose the pending transfer you want to cancel and click the Cancel or “X” button
  4. Select Continue and confirm transaction details

Mobile app

  1. Sign in to Outlook Financial's iOS or Android app
  2. Select the Move money menu, at the top tap Interac e-Transfer and then History
  3. Select on the Pending transactions tab, choose the pending transfer you want to cancel and click the Cancel or “X” button
  4. Select Continue and confirm transaction details

With Interac e-Transfer® you can receive and automatically deposit money. Using online or mobile banking, you can send money to anyone with:

  • An email address or mobile phone number
  • A bank account with a Canadian Financial Institution
  • Online banking access

 

Personal e-Transfer limits and fees

  • Per transaction: Send $3,000 | Receive $25,000
  • 24-hour rolling: Send $10,000 | Receive No limit
  • 7-day rolling: Send $10,000 | Receive No limit
  • 30-day rolling: Send $20,000 | Receive No limit

 

CRA direct deposit

Set up direct deposit to have CRA payments, including tax refunds and benefit payments, deposited directly into your Outlook Financial account.

Online banking

  1. Sign in to Outlook Financial's online banking
  2. Select Accounts from the top Menu
  3. Select CRA Direct Deposit
  4. Select Enroll Now
  5. Select the account you would like to set for CRA Direct Deposit, enter SIN and DoB.
  6. Select the checkbox to acknowledge terms and conditions
  7. Select Continue and then confirm the details

Mobile app

  1. Sign in to your Outlook Financial iOS app
  2. Select More from the bottom menu
  3. Select CRA Direct Deposit
  4. Select Enroll Now
  5. Select the account you would like to set for CRA Direct Deposit, enter SIN and DoB.
  6. Select the checkbox to acknowledge terms and conditions
  7. Select Continue and then confirm the details

Open accounts online

Growing your savings has never been easier. Open and fund eligible savings, investment, and registered accounts securely through Outlook Financial's digital banking platform. Whether you're at home or on the go, you can get started in just a few simple steps.
  1. Sign in to your ACU iOS or Android app
  2. Select Accounts from the bottom menu
  3. Under the Chequing or Savings category, select Open Account
  4. Select the account package you want to open and select Open account
  5. Fill in the fields and select Continue
  6. Review the details and select Continue
  7. Select the Accounts menu again to check your newly opened account

If you select “Yes” to the question, “Will this account be used by or on behalf of a third party?” — please contact Outlook Financial to speak with an Outlook Financial advisor.

  1. Sign in to your Outlook's iOS or Android app
  2. Select Accounts from the bottom menu
  3. Under the Investments category, select Open Account
  4. Select the term deposit type you want to open and select Open account
  5. Select the account you wish to fund the term deposit from, fill in the rest of the fields and select Continue
  6. Review the details and select Continue

If you select “Yes” to the question, “Will this account be used by or on behalf of a third party?” — please contact Outlook Financial to speak with an Outlook Financial advisor.

 

You must have a TFSA/RRSP plan and TFSA/RRSP savings account to open and make a term deposit online. To open a TFSA/RRSP plan and savings account, complete either the TFSA Application Form or the RRSP Application form. You will have to move funds from an eligible savings account to the TFSA/RRSP savings account before funding the term deposit.

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Accounts from the bottom menu
  3. Under the Tax-Free Savings Accounts or Retirement category, select Open account
  4. Select the term deposit type you want to open and select Open account
  5. Select the registered plan you want to contribute to
  6. Select the registered savings account you wish to fund the term deposit from, fill in the rest of the fields and select Continue
  7. Review the details and select Continue

Spousal RRSPs are not available through online banking at this time. You will need to contact us to process this request.

Your RRSP and TFSA contribution limits are established by Canada Revenue Agency (CRA) and are based on all of your investment activity information, which is known only to you. The limits are calculated by CRA and are communicated to you alone. For this reason, we recommend that you check your limits before making an RRSP or TFSA transaction, in order to ensure you don’t over-contribution.

Personalize your digital banking experience

Outlook Financial's digital banking gives you easy access to the tools and settings that help simplify account management. Whether you're organizing your dashboard, downloading account documents, or updating your preferences, you can make digital banking work for you.

 eStatements

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select Accounts
  3. Select View eStatements
  4. Select the account and the eStatement you want to view

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Accounts from the bottom menu
  3. Select the three dots at the side of the account of the statement you want to view
  4. Select View eStatement
  5. Select the statement you want to view
 

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select My Outlook
  3. Under Settings, Select Statement preferences
  4. Toggle the button left to the "OFF" position beside the statement to stop receiving paper statements

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select More
  3. Select General Setting
  4. Select Statement preferences
  5. Toggle the button left to the "OFF" position beside the statement to stop receiving paper statements

In each statement account section, you can expand the "Account details" label to see all the accounts that are combined with that statement.

Personalizations

To update your home address, phone number(s) and email address yourself, we need to have either your mobile phone number or your email address in our system.

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select More from the bottom menu
  3. Select Profile
  4. Select Contact details
  5. Update your contact information
  6. Acknowledge the consent
  7. Select Continue
  8. Confirm details and select Continue
  9. Enter the one-time passcode (OTP) you received to your email or text message and select Continue
  10. Select Done

Online banking

  1. Sign in to Outlook Financial’s online banking
  2. Select Accounts
  3. Under Accounts, Select Customize accounts

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select More from the bottom menu
  3. Select General Setting
  4. Select Customize Accounts
  • You can set your default account by selecting the star icon beside the account you want as your default account
  • You can rename your account by selecting the pencil icon beside the account you want to rename
  • You can change the order your accounts are displayed by selecting the icon under the order column and dragging the accounts to the order you want (only available through online banking)

Other

Online banking

  1. Sign in to Outlook Financial's online banking
  2. Select Accounts
  3. Under Cheques, select Download void cheque
  4. Select the account you want the void cheque for
  5. Press Export at the bottom of the page to download the PDF

Mobile app

  1. Sign in to your Outlook Financial iOS or Android app
  2. Select Activity from the bottom menu
  3. Select Download void cheque
  4. Select the account and address you want to display on the void cheque
  5. Select Export

You can then:

  • Share the void cheque through email or text
  • Save the void cheque to your files
  • Print the void cheque
  1. Sign in to Outlook Financial’s online banking
  2. Select Accounts
  3. Under Cheques select Stop cheques
  4. Select Request a stop cheque
  5. Select the account the cheque is drawn on
  6. Select a reason for the stop cheque request
  7. Enter the cheque date, the name of the payee, cheque number and cheque amount
  8. Select Continue and confirm cheque stop details

A service fee will be applied if the debit is returned as Stop. See our service fees for more information.

Note: Consolidated profile view is only available in online banking.

Stop payment on pre-authorized payment

  1. Review your account activity to make sure that the pre-authorized payment hasn't already been processed.
  2. Contact us to stop a pre-authorized payment.

Our secure messaging service allows you to communicate with us from within the online banking system and is only available after you have signed in. You may include account numbers and any other information that may help us better assist you with your questions. Please use the secure message feature within online banking instead of sending personal information through unsecure email channels.

The secure message feature can be accessed by selecting the Envelope at the top right corner of your ACU iOS or Android app or in online banking select My Outlook and then select Messages.

Note: Our standard response time is 2-3 business days. If your query is urgent, please contact us.

Watch. Learn. Save.

How-to videos & guides 

Access practical how-to videos and visual guides designed to help you navigate digital banking with ease and confidence.

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Designed for a positive financial outlook

Digital first, but never without support. Whether you need help getting started, completing a transaction, or managing your accounts, our team is here to help. 

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